500K CUSTOMER APPRECIATION SALE. USE CODE 500K FOR 30% OFF YOUR PURCHASE AND HEAD TO INSTAGRAM FOR YOUR CHANCE TO WIN A LOUNGER (INCLUDING OUR NEWEST TODDLER SIZE). @SNUGGLE_ME_ORGANIC

Frequently Asked Questions

Choosing a Lounger

 

How Do I Know Which Lounger Is Best For My Baby?
Each lounger is USA Made and Hypoallergenic. Cover materials and fill vary among each lounger. View our Comparison Chart for all of the details:

Do you offer a larger size?
While we are hoping to bring a larger size in the near future, we only have one size available at this time. Many toddlers can and do use the Snuggle Me in it's current size.

INTENDED USE:

The Snuggle Me is a sensory lounger designed for lounging, tummy time, supervised nap spot, or as a changing station.   It is not intended to be used as, or in a crib, bassinet or unsupervised sleep device.  Never leave baby unattended while in the Snuggle Me.  Never carry baby while in the Snuggle Me.  Never place the Snuggle Me on high surfaces.  Do not place on soft or uneven surfaces. If baby falls asleep, do not leave them unattended and monitor them frequently.

Safety & Use

 

WHAT IS YOUR GENERAL SAFETY ADVICE?

Can my baby sleep in the Snuggle Me?

The Snuggle Me should not be used inside of a crib, government regulated bassinet or for any type of unsupervised sleep. It can be used as a SUPERVISED nap spot where a caregiver is attending baby and monitoring baby.  Baby should never be left alone in the lounger awake or asleep.  For Canadian customers, Health Canada has issued a warning against the use of baby loungers for co-sleeping/bed-sharing.

The Snuggle Me is a lounger and not a crib, bassinet or co-sleeping aid.  It should be used as a daytime lounger, tummy time mat and as a SUPERVISED nap spot only where parents are actively watching and attending their babies.

 Can I place the Snuggle Me in a Moses basket during the day?

You can place the Snuggle Me inside a daytime Moses basket for lounging or as a SUPERVISED, daytime nap spot.  Moses basket serve a different purpose from a crib/bassinet.  When using a Moses basket, you are keeping your baby contained, close and they will be awake or sleeping supervised.  The Snuggle Me should not be used in a Moses basket overnight or be used in a separate room from you.  The dimensions of the basket MUST be 29 x 17 inches exactly.  Never place inside a daytime basket that squeezes the sides of the lounger because it prevents the lounger from working properly.  

Will my baby be able to roll over in the Snuggle Me?

The Snuggle Me is designed to fit baby’s head and torso with their legs draped over the bottom end of the lounger.  This design makes it difficult for baby to roll or turn. The center sling is also suspended and unpadded.  This causes the sides of the lounger to pull in around baby, hugging them and keeping them in place.  This further helps keep baby well positioned.  That said, babies are unpredictable and should always be SUPERVISED.

Does the Snuggle Me use breathable materials?

Almost all cotton fabrics are breathable/air permeable to some extent.  The looser the knitting of that fabric, the more air will penetrate.  Our Snuggle Me covers are made with organic cotton interlock which is a very loose knit fabric, so is extremely air permeable.

What are the uses for the Snuggle Me?

There are endless uses for the Snuggle Me!  Many minimalistic parents are choose to replace the long list of baby gear with the multifunctional and sophisticated Snuggle Me lounger.  Use it as a:

  • Lounger
  • Supervised, daytime nap spot
  • Play mat
  • Tummy time pad
  • Daytime napper
  • Changing station
  • Infant massage
  • Travel mat
  • Sponge baths

How long can baby use the Snuggle Me?

Babies will fit into the lounger until their butts come up onto the end of the lounger when laying all the way down in the lounger. This usually happens around the 6-9 month mark.  After this, babies can still use it while propped up onto the end until a few years of age.  If using propped, please only use on the floor as baby will easily be able to kick or crawl out.

What about flat head?

It can, but it will depend on what other products you are using besides the Snuggle Me™. The Snuggle Me™ cradles baby’s head on a gentle surface, allowing their head to stay in its natural shape. If you only use the Snuggle Me™ when you lay your baby down, flat spots will most likely not develop!   If you are concerned about flat spots, avoid products that have hard plastic backings, even if they are covered with a soft fabric. Also, make sure baby gets plenty of time off their back.

What about healthy hip development?

The Snuggle Me cradles baby’s back and helps elevate their legs, which is the preferred position for healthy hip development in newborns.  Allow baby’s legs to pull up as they did when they were in the womb.  Do not swaddle or restrict their hips. This helps prevent hip dysplasia.  

Care & Use

 

How do I wash the Snuggle Me Original or Organic?

Wash the Snuggle Me Organic or Original and covers in cold water with mild detergents.  For best results, start drying your lounger in the dryer and then finish by air drying.  Covers can be dried in the dryer on very low heat.  Adding heat to any cotton will shrink it.  To salvage a shrunk cover, you can try washing and then stretching while wet and then air dry.  If this does not fix the issue, you will need to purchase a replacement.

How do I care for my Snuggle Me Wool?

The Snuggle Me Wool needs to be dry cleaned or spot cleaned only.  Do not wash in a machine or it will shrink the wool fibers.  Use one of our puddle pads for lounger protection. Keep your Snuggle Me Wool lounger dry.  Wool is naturally hypoallergenic, anti-microbial and flame resistant. It is also a natural fiber that comes from a variety of different farms and breeds of sheep.  The Snuggle Me Wool smells like wool and can vary from batch to batch.  This is normal and expected. 

How do I store the Snuggle Me?

All Snuggle Me’s now come with a storage/travel zipper bag.  Store your lounger in the case or if traveling.  Ensure that it is kept in a cool DRY place to prevent damage or mold.

     

    Materials

    What are the materials you use to make each Snuggle Me?

    We use both GOTS certified organic cottons and conventional cottons (for the Snuggle Me Original).  The fill for each lounger is going to either be a virgin polyester fiber fill, which means there are no additives or flame retardants and it is a pure fiber, or it is an organic virgin lamb’s wool fill.  The fill for the Original and the Organic are the same, the fill for the Wool is the lamb’s wool.

    Where do you make the Snuggle Me?

    The Snuggle Me is a 100% USA-made product.  All of our fabrics are custom made in Pennsylvania, USA with threads that were even grown in the USA! The fabrics are then shipped up to Duluth, MN where they are sewn and inspected.  The sewn pieces are then shipped to one of 2 lounger fillers, one in Minnesota, one in Wisconsin.  They then send us weekly shipments of filled loungers to our Forest Lake, MN warehouse.  All of our wool loungers are hand-filled in our shop. We pride ourselves in creating a fully USA and locally made product for your family.  This is one of our highest values and we hope you can see the care and quality throughout.

    What organic certifications do they hold? 

    All of our organic fabrics are 3rd party tested and hold the GOTS certificate, which can only be held by fabrics meeting the highest standards for organic textiles. Here is a fact sheet on the GOTS organic certificate Since they are made in the USA, they are also regulated by the CPSIA which currently holds the highest textile safety standards in the world. 

    Do you use any flame retardants?

    None of our products have flame retardants added to them. There are also no alternatives to traditional flame retardants. The best choice if you do not want flame retardants in your products are to choose pure, non-toxic fabrics and fills. We think it's important to avoid these in keeping with the organic nature of the product as flame retardants have been shown to causes harm to children.

    Is the wool ethically sourced?

    Yes, the organic virgin lamb’s wool we use for our loungers comes from small USA farmers.  They are all shorne humanely.  The wool is then only gently washed with a mild detergent.  No chemicals or additives are used on our wool.

    How do I know which fill to choose?

    If you want to give your baby a 100% organic, natural fiber lounger and understand what it takes to care for wool, we recommend the Snuggle Me Wool.  If you prefer to have a washable lounger but are still wanting to provide organic fabrics for your baby, we recommend the Snuggle Me Organic.  This is our best-selling lounger and is the perfect blend between organic and practical.  The Snuggle Me Original is our non-organic version and uses conventional cottons.  It is a great option for those on a budget.

    Shipping & Returns

     

    HOW MUCH IS SHIPPING?

    How much is shipping and how long does it take?

    Your Snuggle Me will be shipped UPS within 48 hours of purchase.  Once your order is shipped, a tracking link will automatically be sent to you via email.  If for some reason you do not receive one, please send us an email and we will personally resend it to you.


    We ship all Snuggle Me Original, Snuggle Me Organic and Snuggle Me Wool loungers free of charge with UPS Ground. Upgrade to 3-Day Select on any Snuggle Me order for $19.99. Please note that 3-Day Select refers to the numbers of BUSINESS days it take UPS to deliver ONCE SHIPPED. 

    INTERNATIONAL SHIPPING

    We charge a flat $43.00 for shipping to Canada and a flat $53.00 for all other countries except Australia which is set to a flat rate $68.00. All international orders will take 6-10 business days for delivery.

    International Shipments may be subject to duties/customs fees.

    What is your return policy?
    LOVE IT GUARANTEE

    Snuggle Me™is the best functioning and highest quality baby lounger on the market. We are confident that you & baby will love it. 

    Our LOVE IT guarantee gives you 30 days from purchase date to try Snuggle Me™with your little one. If for any reason you are not satisfied, simply send it back for a full refund. No questions asked. It's that easy.

    You can send your Snuggle Me back within 30 days of the purchase date along WITH THE ORIGINAL PACKING SLIP.  We will refund your credit card within 72 hours of receiving your package back in our warehouse :

    Simply Mommy LLC
    24260 Greenway Rd
    Suite E
    Forest Lake, MN 55025

    ***IF THE ITEMS ARE DAMAGED IN THE RETURN SHIPPING PROCESS DUE TO BEING SHIPPED IN A BOX TOO SMALL FOR THE ITEM, OR IMPROPERLY PACKAGED, A REFUND WILL NOT BE GIVEN.  

    IF RECEIVED AFTER THE 30 DAY TRIAL PERIOD, ONLY A 50% REFUND WILL BE GIVEN.  IF RECEIVED 60 DAYS AFTER THE PURCHASE DATE, ZERO REFUND WILL BE GIVEN.

    NO SHIPPING COSTS WILL BE REFUNDED AND CUSTOMER IS IN CHARGE OF ALL RETURN SHIPPING FEES.

    Any other questions?  Please send us an email and we'll be happy to help! 

    About

    Hi, I'm Mia, mama of 7 and Founder of Snuggle Me. The Snuggle Me brand was founded in 2007 after I had twin boys. I struggled to meet the needs of both babies who never seemed to be content anywhere but in my arms. I confided in my mother-in-law and together, we designed and patented a lounger that would hug baby. This much needed support item could be easily toted around the house and was incredibly effective at calming baby. We called it a sensory lounger because of how it created a physical sensation for baby and was more than just another place to lay baby down, it snuggled them.

    We got to work and sewed 12 Snuggle Me loungers at our kitchen table and brought them down to our local craft fair. There, we sold all 12 and left knowing our idea would be big.

    As we began to grow, my passion for organic, local products also grew. I was itching to create one with all organic fabrics made by our local Minnesota sewers. I believed there were not enough high quality, sophisticated baby products available. I made it my personal mission to keep these values over the years and we hope you can see that commitment in each piece we create.

    12 years after those first days as a new mama of twins, I am surrounded by the best team I could possibly imagine and we are on a mission to not just offer the highest quality, best functioning baby products, but to also create a community for parents. We hope you see and feel how much we care for each and every family we serve. Thank you for being apart of our journey!

    Meet Our Team


    Lynne Jeffers
    Customer Service Director. Lynne is the most important and supportive person in my life. She is my very own mama. She faithfully walked away from her Pastoral job 2 years ago to help me manage our very first warehouse. She has done ALL the jobs, but has now settled into the full time customer support role. There is no one who loves on our customers better than my mama.

    Tom Jeffers
    Director of Operations. Tom is my mama's other half and my step-father. He stepped away from his job as a head supervision at a medical company to take over all of our daily operation. The biggest sigh of relief the day was heard the day he walked in that first day.

    Andy Carr
    Chief Financial Officer. Andy is my other half, my dear hubby. This man worked diligently for 15 years at a very demanding job in order to support our growing family and his wife's crazy dreams. The day he quit to join me on this amazing ride will live with me forever. We now work side by side, caring for kiddos and dueling laptops at the kitchen table.

    Jen Krohn
    Sales Director. My dear friend Jen was one of the mamas in our homeschool group years ago. She has not just been an amazing partner, but a cheerleader and faithful advisor. She now heads all of our wholsale expansion.

    Sunny Jones Content Marketing Director. When I decided to take the leap and hire a content marketing director, I had this lovely mama (and customer!) in mind. She was my first choice and she luckily was interested. Sunny is highly skilled in photography, video and creative writing. She manages all of our media creation, photography and blog.

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