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Frequently Asked Questions

WHAT IS THE DIFFERENCE BETWEEN EACH INFANT LOUNGER?

Each lounger is USA Made and Hypoallergenic. Cover materials and fill vary among each lounger. View our Comparison Chart HERE for all of the details and our user manual for addition information. 

WHAT AGE DOES THIS FIT? WHEN WILL MY BABY OUTGROW THEIR LOUNGER?

Our lounger is not a padded bassinet like other brands, but a sensory lounger where the sides are meant to be used.

At first, baby will fit all the way inside, but as they grow, their legs will drape over the bottom end and they can use the top end more like a pillow.

The Snuggle Me will grow with your baby from birth to toddlerhood making it your most trusted and loved baby item. We encourage parents to keep baby in the infant lounger until: 

  1. Baby is at least 9 months and has begun to crawl
  2. Baby measures 21" from the top of their head to the base of their bum

DO YOU HAVE A BIGGER SIZE?

We do! Our Toddler Loungers were launched in October 2018, and are safe for babies who are at least 9 months old, have begun to crawl, and measure 21" from the top of their head to the base of their bum.

CAN BABY SLEEP IN THIS OVERNIGHT?

The Snuggle Me has been used safely as a co-sleeper/bed-sharing aid for over 11 years. That said, we are concerned with the growing number of other products that are clearly unsafe.  Since we are leaders in the category, we are changing our recommendations around co-sleeping/bed-sharing for the general safety and wellbeing of all families, hoping to encourage these other companies to follow suit.

We also want to respect the various government bodies who look out for the overall safety of families. These government bodies deem bed-sharing as an unsafe practice in general.  There is not any government legislation in the USA against using a baby lounger for co-sleeping/bed-sharing.  For Canadian customers, Health Canada has issued a warning against the use of baby loungers for co-sleeping/bed-sharing.

During the night, babies should sleep on their back on a firm, flat crib/bassinet next to your bed.  The Snuggle Me should not be used as a bed-sharing aid or co-sleeper.  It should be used as a daytime lounger, tummy time mat and as a supervised nap spot only.  If you have further questions about this, please feel free to email us at care@snugglemeorganic.com

 

SHIPPING

Your Snuggle Me will be shipped UPS within 48 hours of purchase.  Once your order is shipped, a tracking link will automatically be sent to you via email. 

Loungers may take up to 5 days for delivery once shipped. Shipping for our Infant Loungers is $4.99, and 10.99 for Toddler Loungers. Upgrade to 3-Day Select on any Snuggle Me order for $19.99. Please note that 3-Day Select refers to the numbers of BUSINESS days it takes UPS to deliver ONCE SHIPPED. 

INTERNATIONAL SHIPPING

Canada shipping begins at $43.00 with $53.00 for all other countries except Australia with rates starting at $68.00.  All international orders will take 6-14 business days for delivery.

International Shipments may be subject to duties/customs fees.

RETURNS

LOVE IT GUARANTEE

Snuggle Me™is the best functioning and highest quality baby lounger on the market. We are confident that you & baby will love it. 

Our LOVE IT guarantee gives you 30 days from purchase date to try Snuggle Me™with your little one. If for any reason you are not satisfied, simply send it back for a full refund. No questions asked. It's that easy.

You can send your Snuggle Me back within 30 days of the purchase date along WITH THE ORIGINAL PACKING SLIP.  We will refund your credit card within 72 hours of receiving your package back in our warehouse :

IF RECEIVED AFTER THE 30 DAY TRIAL PERIOD, ONLY A 50% REFUND WILL BE GIVEN.  IF RECEIVED 60 DAYS AFTER THE PURCHASE DATE, NO REFUND WILL BE GIVEN. CUSTOMER IS IN CHARGE OF ALL RETURN SHIPPING FEES.

 MORE QUESTIONS?

We have further FAQ and details here. Don't see the answer to your question? Ask with our chat feature or email Mia@snugglemeorganic.com

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