Frequently Asked Questions | Toddler Loungers

Choosing a Lounger

 

How Do I Know Which Infant Lounger Is Best For My Baby?
We currently only carry our Toddler size in Organic. Each lounger is USA Made and Hypoallergenic. Toddler Loungers and their covers are all GOTS certified organic.

Do you offer a smaller size?
Yes we do! We currently have three infant loungers perfect for newborns - 9 months of age.

 

INTENDED USE:

The Snuggle Me Toddler is a sensory lounger designed for lounging, play time, supervised nap spot, or as a changing station. It is not intended to be used as, or in a crib, bassinet or unsupervised sleep device. Never leave baby unattended while in the Snuggle Me. Never carry baby while in the Snuggle Me. Never place the Snuggle Me on high surfaces. Do not place on soft or uneven surfaces. If baby falls asleep, do not leave them unattended and monitor them frequently.

 
Care & Use

 

How do I wash the Snuggle Me Toddler?

Wash the Snuggle Me Toddler and covers in cold water with mild detergents.  For best results, start drying your lounger in the dryer and then finish by air drying.  Covers can be dried in the dryer on very low heat.  Adding heat to any cotton will shrink it.  To salvage a shrunk cover, you can try washing and then stretching while wet and then air dry.  If this does not fix the issue, you will need to purchase a replacement.

How do I store the Snuggle Me?

All Snuggle Me’s now come with a storage/travel zipper bag.  Store your lounger in the case or if traveling.  Ensure that it is kept in a cool DRY place to prevent damage or mold.

     

    Materials

    What are the materials you use to make each Snuggle Me?

    We use both GOTS certified organic cottons. The fill for each toddler lounger is  a virgin polyester fiber fill, which means there are no additives or flame retardants and it is a pure fiber. 

    Where do you make the Snuggle Me?

    The Snuggle Me is a 100% USA-made product.  All of our fabrics are custom made in Pennsylvania, USA with threads that were even grown in the USA! The fabrics are then shipped up to Duluth, MN where they are sewn and inspected.  The sewn pieces are then shipped to one of 2 lounger fillers, one in Minnesota, one in Wisconsin.  They then send us weekly shipments of filled loungers to our Forest Lake, MN warehouse. We pride ourselves in creating a fully USA and locally made product for your family.  This is one of our highest values and we hope you can see the care and quality throughout.

    What organic certifications do they hold? 

    All of our organic fabrics are 3rd party tested and hold the GOTS certificate, which can only be held by fabrics meeting the highest standards for organic textiles. Here is a fact sheet on the GOTS organic certificate Since they are made in the USA, they are also regulated by the CPSIA which currently holds the highest textile safety standards in the world. 

    Do you use any flame retardants?

    None of our products have flame retardants added to them. There are also no alternatives to traditional flame retardants. The best choice if you do not want flame retardants in your products are to choose pure, non-toxic fabrics and fills. We think it's important to avoid these in keeping with the organic nature of the product as flame retardants have been shown to causes harm to children.

     

    Shipping & Returns

     

    HOW MUCH IS SHIPPING?

    How much is shipping and how long does it take?

    Your Snuggle Me will be shipped UPS within 48 hours of purchase.  Once your order is shipped, a tracking link will automatically be sent to you via email.  If for some reason you do not receive one, please send us an email and we will personally resend it to you.

    We ship all Infant Snuggle Me Original, Snuggle Me Organic and Snuggle Me Wool loungers with UPS Ground for $4.99. Our Toddler loungers ship for $10.99 UPS Ground. Upgrade to 3-Day Select on any Snuggle Me order for $19.99. Please note that 3-Day Select refers to the numbers of BUSINESS days it take UPS to deliver ONCE SHIPPED. 

    INTERNATIONAL SHIPPING

    Shipping to Canada begins at $43.00 and $53.00 for all other countries except Australia which is set to begin at $68.00. All international orders will take 6-10 business days for delivery.

    International Shipments may be subject to duties/customs fees.

    What is your return policy?
    LOVE IT GUARANTEE

    Snuggle Me™is the best functioning and highest quality baby lounger on the market. We are confident that you & baby will love it. 

    Our LOVE IT guarantee gives you 30 days from purchase date to try Snuggle Me™with your little one. If for any reason you are not satisfied, simply send it back for a full refund. No questions asked. It's that easy.

    You can send your Snuggle Me back within 30 days of the purchase date along WITH THE ORIGINAL PACKING SLIP.  We will refund your credit card within 72 hours of receiving your package back in our warehouse :

    Simply Mommy LLC
    24260 Greenway Rd
    Suite E
    Forest Lake, MN 55025

    ***IF THE ITEMS ARE DAMAGED IN THE RETURN SHIPPING PROCESS DUE TO BEING SHIPPED IN A BOX TOO SMALL FOR THE ITEM, OR IMPROPERLY PACKAGED, A REFUND WILL NOT BE GIVEN.  

    IF RECEIVED AFTER THE 30 DAY TRIAL PERIOD, ONLY A 50% REFUND WILL BE GIVEN.  IF RECEIVED 60 DAYS AFTER THE PURCHASE DATE, ZERO REFUND WILL BE GIVEN.

    NO SHIPPING COSTS WILL BE REFUNDED AND CUSTOMER IS IN CHARGE OF ALL RETURN SHIPPING FEES.

    Any other questions?  Please email us at care@snugglemeorganic.com and we'll be happy to help! 


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