Safety

SAFETY IS OUR #1 PRIORITY. As inventors of the original baby lounger, we are leaders in our category for safety. As recommended by the AAP, NEVER use any baby lounger as a sleep device. NEVER use any baby lounger unsupervised. Use the Snuggle Me Lounger for actively engaging with your baby during supervised lounging or tummy time. It is important to be in the same room and supervising your baby when using the Snuggle Me. During the night, use safe crib practices and do not use your lounger in, or in place of a crib. Never leave baby unsupervised. Never use in a crib or other sleep device. Never place on soft or uneven surfaces. Baby loungers should not be used as co sleeping devices due to the padded sides. The safest place for a baby to sleep overnight is in a crib with a fitted sheet.

Definitely not! We use GOTS organic cotton for all of our fabrics. The GOTS certification is the highest standard for materials in the world and ensures that zero chemicals are used in the growing process AND the manufacturing process of the fabrics. This certification is much higher than the popular OEKO-TEX certification used more commonly in baby gear. Our fills are also free from chemicals and flame retardants.

To date, no. We have safely sold the Snuggle Me for over 13 years with no incidents reported with the CPSC, Health Canada, or to our Hotline.

Yes, the Snuggle Me uses organic cotton and polyester fill which are known for their breathability and temperature regulation.

That's a great question! Guidelines changed in 2017 around the use of padded loungers for co-sleeping. It is now recommended that padded loungers only be used for supervised uses. The Snuggle Me Lounger is not a sleeping device and should not be used for co-sleeping.

General

We chose to use GOTS organic certified cotton because it holds the highest standard in the world for fabrics. For our fills, we use polyester fiber with zero added chemicals or flame retardants. This combo makes all of our products machine washable!

Mia created the Snuggle Me in 2007 after having twin boys. She struggled juggling both of their needs and the needs of a toddler at the same time. She told her family that all she needed was someone to come in and just HOLD a baby. They got to work and designed a portable nest that would simulate the feeling of being held. It was the very first baby lounger, a brand new category of product.

Imperfects are cosmetically flawed items or like-new returns sold at a deep discount. Like new returns are cleaned to remove any dust/debris that may have occurred from manufacturing or transport. We wouldn’t sell anything we would not use with our own babies!

What items are available vary from week to week as we receive shipments and perform our quality checks. We recommend joining our Facebook group to get the details of what will be up for grabs each week!We load these Thursdays at 9am CST. They go within minutes, so you must be ready. These are first come, first serve and are in VERY high demand. We recommend creating an account and saving your payment information to check out quickly. Items in your cart are not held for you. Don't get discouraged if you don't snag one on your first try!

*We may not have imperfect sales due to holidays or limited supplies. Stay notified by joining our Facebook group!
*discounts codes can not be applied toward Imperfect items

What a wonderful gift!When you start the checkout process, make sure to check the “Is this a gift?” box under the payment options. You will also be able to leave a thoughtful note for your loved one!Finally, double check that the shipping address belongs to the recipient and you will be all set to go!

Lounger

Any time you need an extra set of arms to hold your baby, you can use the Snuggle Me Lounger.

Yes, you definitely can! However, having a cover will reduce the amount of washing that the lounger itself needs. It is MUCH easier to wash the cover than the entire lounger. We usually recommend having 2 covers so that you can use one while the other is in the wash. For even more protection, grab one of our organic puddle pads!

Place your baby in the lounger with their bottom up to the end of the lounger and drape their legs over the end. This position helps prevent them from rolling or turning and also helps with circulation. Watch our positioning guide for more guidance.

The middle is meant to be unpadded so that it can act like a sling to pull the sides in to hold baby and help them feel held.

Feeding + Support Pillows

Our Feeding + Support Pillow is very easy to use and can adjust easily to various body types and positions. See it in action here.

We created our nursing pillow with tapered ends so that the tabs can tuck back behind you. This less-bulky design means you can LEAN BACK while nursing! Plus they are a beautiful, sophisticated addition to your home, something you can use long after your baby has grown.

Accessories

The cover is meant to fit a bit bigger than the lounger so that as baby grows, the cover isn't stretched too thin or pulls the sides of the lounger too tightly. If the cover is a little bunchy, you can try tucking the ends under the lounger for a tighter fit.

The pad is not meant to be waterproof so that the entire lounger and covers stay breathable for safety. Instead, it is made with a super absorbent cotton that is meant to help with small spills, leaks, and accidents but is still easily washable!

HEVEA

Our Snuggle Me x Hevea collaboration pacifiers are made using non-toxic, eco-friendly natural rubber. Please hand wash in hot water with mild soap prior to use. Do not microwave or use in a dishwasher.

According to safety standards all pacifiers should be replaced every 6-8 weeks for hygiene and safety reasons. Although highly resistant to bites, please inspect your baby's pacifier daily with a gentle tug test for any small splits or changes and discontinue use if found. 

When the pacifier is not in use, it should be kept in a clean, dry place out of direct sunlight or contact with a source of direct heat. It should be stored in a closed, clean and dry container.

Very few children are allergic to natural rubber; however, watch out for any allergic reactions, and stop any use if an allergic reaction should occur because of using the pacifier.

Thoroughly clean then sterilize the pacifier by boiling the pacifier in water for 5 min. Then let it cool down and empty out any water inside the nipple. The construction of Hevea allows liquid to flow into the nipple when cleaning. Please press the pacifier soother and turn it upside down to empty any water from the nipple before using it.

All of our Snuggle Me x Hevea collaboration pacifiers come in a size 0-6 months - round shape teat in some of our favorite Snuggle Me colors, Gumdrop, Moss, Slate, Sparrow, Ember, Birch, Buttercream & Stone. We also offer a 2-pack which comes bundled in Stone + Sparrow, Ember + Birch, Moss + Slate, and Gumdrop + Buttercream.

 Our Snuggle Me x Hevea collaboration pacifiers are made using 100% natural rubber, colored with FDA approved, natural pigments and are free of BPA, PVC, petroleum, and phthalates. Made of natural and compostable materials

Because of the sanitary nature of pacifiers, we are unable to accept exchanges or returns at this time. All Hevea pacifier sales are final.

Care

All of our items are machine washable! The loungers, covers, swaddles and nursing pillow can be washed on COLD with mild detergent (avoid getting detergent onto the actual products). Do not use an agitator if possible with the loungers/nursing pillows as this can shift the filling. We recommend a detergent free of optical brighteners and have known Dreft and all Tide (even free and clear) detergents to cause problems with the organic dyes used on all Snuggle Me products.

Dry your items on COOL (any heat could potentially shrink cotton). To be completely safe, air dry your items. Covers should be laid flat to dry, as hanging can cause the fabric to stretch. See our washing and care video for more.

The filling can shift during washing or from baby’s head/legs pushing against the edges but it can be refluffed! Watch this video on how to reshape your lounger.

Wash in cold water, or simply get the cover damp and gently re-stretch the fabric out before air drying completely. You can also let it hang dry, in both directions to help stretch the fabric even more.

Returns & Exchanges

If your order was placed within the last 3 hours and you need to cancel, you can do so via the link in your order confirmation email. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Snuggle Me. If it's been over 3 hours since your order was placed, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

Please note: If a shipping label has already been created, we will not be able to cancel your order and you will need to follow the process to return your order.

We have a 60 day return policy for all new items and offer a 6 month manufacturer's warranty for all new items. That said, we handle all customer service questions on a case-by-case basis and will work with you to find a solution to any issue you have.

To start your return or exchange process, follow the steps through our return portal using your six digit Snuggle Me order number and either shipping zip code, phone number or email used when making the purchase. If your return or exchange is approved, you'll be emailed a shipping label within the same day.

Select an item to return, select a reason for the return, then select "Return or Exchange for a New Item" (so that you can pick a new item or return for a refund). From there you can select the "Shop Now" to shop the new items now. After adding the new items to your cart and on the review page, you will be given two Exchange Options: "Instant Exchange - Use your credit card to get your new items sent immediately. You'll only pay if your return isn't in the mail within 14 days." or "Send my exchange after I return". Or you can simply select the "Get $XX.xx" to move forward with either a "return for Store Credit" or a "refund to the original form of payment". If you need support with this process, please email us at care@snugglemeorganic.com.

Once an order has been placed we unfortunately cannot change the size or color of any products purchased. If you decide you would like to change products within 3 hours of placing your order, you can cancel your order via the link in your order confirmation email and place a new order for the correct products. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Snuggle Me.

If it has been over 3 hours since your order was placed, you can initiate a return or exchange. To begin that process, follow the steps through our return portal. If you have questions about your return or exchange, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

If your order was placed within the last 3 hours and you need to change your shipping address, you can cancel your order via the link in your order confirmation email and place a new order with the correct shipping information. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Snuggle Me. If it's been over 3 hours since your order was placed, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you with updating your shipping information.

Please note: If a shipping label has already been created, we will not be able to change the address. Please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

We cannot make edits to billing information. Due to privacy policies and for the protection of our customers, our team does not have access to those details. If you receive an order number or confirmation email, your purchase has cleared on our end and it will ship to the shipping address provided at checkout.

Absolutely! We have a 60 day return policy for all new items and offer a 6 month manufacturer's warranty for all new items. That said, we handle all customer service questions on a case-by-case basis and will work with you to find a solution to any issue you have.

To start your gift return or exchange process, follow the steps through our return portal. Select the "Returning or Exchanging a Gift?" "Start Here" button (very important so the gift giver is not notified), and using your six digit order number and either the shipping zip code, phone number or email used when making the purchase. If your return or exchange is approved, you'll be emailed a shipping label within the same day.

Select an item to return, select a reason for the return, then select "Return or Exchange for a New Item" (so that you can pick a new item or return for a refund). From there you can select the "Shop Now" to shop the new items now.  After adding the new items to your cart and on the review page, you will be given two Exchange Options: "Instant Exchange - Use your credit card to get your new items sent immediately. You'll only pay if your return isn't in the mail within 14 days." or "Send my exchange after I return". Or you can simply select the "Get $XX.xx" to move forward with either a "return for Store Credit" or a "refund to the original form of payment". If you need support with this process, please email care@snugglemeorganic.com

Please note: We are only able to coordinate exchanges for products that were purchased directly through our website. If you have a Snuggle Me product that was purchased through a third party retailer (Amazon, Target, buybuy Baby, etc.), you will need to work with that specific retailer on exchanging your products through them.

Shipping Policies

Your Snuggle Me will be shipped within two business days*. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, send us an email and we will personally resend it to you. Please also check your spam/promotions/junk folders as our confirmation and shipping emails sometimes end up there!

*For major sales, please allow a 10 day shipping window.

Orders placed to the lower 48 states (Hawaii, Alaska, Guam, Puerto Rico & international not included) will receive free shipping, no order minimums. We do not currently ship to PO Boxes.

**Please note that Holidays may impact shipping times/rates. See Holiday notices when ordering over National Holidays.**

Your Snuggle Me will be shipped within two business days. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, send us an email and we will personally resend it to you. Please also check your spam/promotions/junk folders as our confirmation and shipping emails sometimes end up there!

Orders placed to the lower 48 states (Hawaii, Alaska, Guam, Puerto Rico & international not included) will receive free shipping, no order minimums. We do not currently ship to PO Boxes.

**Please note that Holidays may impact shipping times/rates. See Holiday notices when ordering over National Holidays.**

Canada Only: We cover duties for all Canadian orders so after your payment is made on our website, other than shipping you shouldn't be charged any additional fees prior to delivery.

All other International Countries: Shipping rates are dependent on size/weight of the package and where specifically it's being shipped to. The shipping charges will be calculated for you prior to checkout so you will know exact shipping fees prior to committing to the purchase. At this time, we are not experiencing any delays with shipping/deliveries internationally.

**Please note that Snuggle Me does not add taxes/duties for international orders, these are based on size/weight once the package arrives in your country. They will be due to the carrier service prior to delivery.