Our Snuggle Me Products have been selling out FAST, and as a small family owned business, we couldn’t be more grateful! We are extremely dedicated to ensuring that your product gets to you as quickly as it can. If you have pre-ordered, thank you! We will be shipping out your order the moment it arrives in our warehouse.
A HUGE thank you in advance for your patience and support as we continue to do everything we can to get your product(s) to your front door.
Note: Your order will not ship until all of the products purchased within your order are available to ship. If you would like items delivered separately, we recommend ordering each separately. After an order has been placed, we cannot separate them.
We will happily be shipping out within these windows (and faster when we can!) in the order of when your purchase was made. If you have any questions, or if there is anything we can support you with please email our wonderful care team at firstname.lastname@example.org.
When will my order ship?
You can see the timeline for shipments using the chart above! Each product has a slightly different timeline based on production and materials, so be sure to look for your specific product for all the details. Once your order has shipped, you will receive an email from us letting you know that it’s on it’s way!
Please note that the shipping estimates we've provided are windows, and your order may ship before our estimation!
How will I know when my order ships?
Once your order has shipped, you will receive an email from us letting you know that it’s on it’s way! Be sure to add email@example.com to your contacts so that our emails go straight to your inbox!
Can you expedite shipping?
With preorder items we can’t ship them until we receive them at our warehouse, but please know that we are working hard to get them to you as soon as possible!
How do I find my order number?
You should have received an order confirmation email with your order number in your inbox. If you're having trouble finding it, search: firstname.lastname@example.org and or please check your spam folder as sometimes they end up there. If you still can't find it, let us know and we'll help you out!
I entered the wrong shipping address! What should I do?
It happens! Just email us at email@example.com and we'll try to catch your order before our warehouse fulfills it. Once our warehouse team is packaging up your order though, we're unable to change any shipping information.
Will products always be preordered?
If we have inventory in stock for a product, it will not be available for preorder so you will be able to buy it as you normally would! We offer preorder on items that are out of stock to make sure everyone can get the color item they want without having to wait for the next restock!