Mother's Day Sale FAQs

Sale Information

What is the 2021 Mother’s Day sale going to be?

Products will be discounted sitewide by up to 30% starting Friday, May 7th at 10am CST through May 12th at 11:59pm CST.

I’ve already placed my order, can I use a coupon code? 

Because prices will already be so steeply discounted, we will not be able to apply any additional coupon codes.


Discounts cannot be combined and will not work on Imperfects, Bundles or any other products that are already marked down


Rainchecks, price matching, and adjustments will not be made on orders made outside of the sale window.

Will there be a restock before the sale ends?

We will be working hard to restock items throughout the sale, but we cannot guarantee items will be restocked before the sale ends and cannot offer info on what is scheduled to be restocked.

Sign up for Email/Text alerts on product pages of sold out items to be notified when it is back in stock.

I am buying a gift for someone, is there anything I need to do to set that up?

An excellent choice! When you begin the checkout process, make sure to check the box that says “Is this a gift?”. You’ll see that while viewing your Cart, and find it located right below the box where you agree to the terms and conditions. You will also be able to leave a thoughtful note for the recipient!

Finally, double check that the shipping address belongs to the recipient and you will be all set!


Please note: If the purchase is marked as a gift, the package will not include any billing information and no product prices will be listed on the packing slip (which will also serve as a gift receipt, if needed). 

Product Questions

Should I get an Infant or Toddler Lounger?

The infant lounger is meant for newborn babies until they are approximately 9 months old, although some babies love the infant size much longer than 9 months!

To transition to a Toddler, we recommend that your baby is at least 9 months old, is 21 inches from the top of their head to the bottom of their bum (not feet!), and can easily crawl.

Do I need to get a cover?

A cover is not necessary, but it can make it much easier to keep clean so you are not washing the lounger frequently. We recommend at least 2 covers so that you can use one while the other is in the wash!

Do I need a puddle pad? 

We recommend a puddle pad for small diaper leaks or if your baby spits up often to help prevent spills or accidents leaking through to the lounger. We also recommend a puddle pad if you’d like extra protection for your lounger or want to reduce the amount of times you wash your lounger. 

What makes your Feeding + Support Pillow different from others? 

As moms, our biggest trouble with traditional nursing pillows is how bulky they are to use. We designed our nursing pillow to have tapered ends which can easier tuck behind you for nursing. This greatly reduces the bulkiness of the pillow and allows you to SIT BACK while nursing. It can also double as a sitting up aid, tummy time aid or a toddler pillow. Plus our nursing pillows are modern in color and can blend into any home seamlessly.

Checkout

Is my item “held” in my cart while I check out?

No, adding items to your cart does not hold the item for you. We are not sure how fast everything will sell so we recommend checking out quickly! An item is secured once you have submitted your payment and receive your order confirmation. 

Can I enter payment info/shipping address ahead of time?

Yes! We have accelerated checkout options with ShopPay, Apple Pay, and Google Pay. If you set up an account with your shipping and payment information with any one of these, you can check out much faster.


Please note: For gifts, you may need to adjust the shipping address section. 

Do you offer Afterpay?

Yes we do! At Checkout you will manually enter your personal and shipping information. Then at the final payment screen just below the card details, will be an option to pay with Afterpay.

Shipping

When will my order ship?

Orders from our Mother’s Day sale will start shipping immediately! Orders are shipped in the order in which they are received.


Please note: Because of the high volume of orders received during our Mother’s Day sale please allow up to 10 business days for your order to ship. If you haven't received a shipping confirmation from us and it's been more than 10 business days, please email us at care@snugglemeorganic.com for an update on the status of your order for an update on your order status.

Will I get an email when my order ships?

Yes! Keep an eye on your Spam/Promotion/Junk folders after your purchase, occasionally our confirmation and shipping emails end up there! 

Will I be able to edit my shipping address after checking out?

If your order was placed within the last 3 hours and you need to change your shipping address, you can cancel your order via the link in your order confirmation email and place a new order with the correct shipping information. Shortly after your order has been cancelled you will receive an order cancellation/refund confirmation email from Snuggle Me.


If it's been over 3 hours since your order was placed, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you in redirecting the package (**additional shipping charges may apply).


Please note: If a shipping label has already been created, we will not be able to change the shipping address. Please email care@snugglemeorganic.com for more information.


Please double check all shipping information at checkout to ensure you receive your order!

Will there be expedited shipping options available?

No, due to the high volume of orders we will not be able to offer expedited shipping.

Do you ship internationally?

Yes, we ship internationally!


Canada only: We cover duties for all Canadian orders so after your payment is made on our website, other than shipping you shouldn't be charged any additional fees prior to delivery.

All other international countries: Shipping rates are dependent on size/weight of the package and where specifically it's being shipped to. Shipping charges will be calculated for you during the checkout process so you will know exact shipping fees prior to submitting your final payment. At this time, we are not experiencing any delays with shipping/deliveries internationally.


Please note: Snuggle Me does not add taxes/duties for international orders, these are based on size/weight and package value once the package arrives in the country it is being delivered to. All duties are the responsibility of the recipient and will be due to the shipping carrier prior to delivery.


Order Issues

How can I cancel an order that was placed during the Mother’s Day sale?

If your order was placed within the last 3 hours and you need to cancel, you can do so via the link in your order confirmation email. Shortly after your order has been cancelled you will receive an order cancellation/refund confirmation email from Snuggle Me. 


If it's been over 3 hours since your order was placed, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

Sending an email does not guarantee the order is cancelled.

Unfortunately, if you have already received a shipping confirmation email your order has been processed by our shipping team and we can no longer cancel your order. If you need to return the order for a refund, please follow the return process here.

How can I return my order or exchange it for another color?

You can use our Return Magic form to start the process for your return or exchange. Please note, you will need your six digit Snuggle Me order number and the email address used when your order was placed. If your return/exchange is approved, you will be emailed a shipping label 2 to 3 days after the request has been submitted.


For exchanges, once we receive your products we'll get your replacement ready to ship and will send your updated tracking info.

My package shows delivered, but I haven’t received it. What now?

Occasionally, packages will accidentally get marked as delivered and then show up a day or so later so we always like to check a couple of things and give it a little time before moving forward with next steps. We would recommend checking the front and back porches, bushes, garages or covered areas, along with your closest neighbors for any misplaced packages. If it still hasn’t arrived after a few days, please send an email to care@snugglemeorganic.com and we can navigate next steps with you.


All the best and thank you for shopping with us! 

The Snuggle Me Care Team


Don't See The Answer You Need?

Contact us and we will return your email as soon as possible. Please note that major sales may impact our response times. Multiple emails will hold up our ability to respond as quickly as possible. Thank you for your patience.