Shipping + Returns
Your Snuggle Me will be shipped within 48 hours of purchase. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, please send us an email and we will personally resend it to you.
US shipping (Hawaii and Alaska not included) is free for orders $99 and up. Other shipping costs begin at 4.99 and are priced according to package weight.
International orders are all weight based rates and may vary, depending on location. All international orders will take 6-10 business days for delivery.
International Shipments may be subject to duties/customs fees and are NOT included in shipping costs calculated at checkout.
LOVE IT GUARANTEE
Snuggle Me™is the best functioning and highest quality baby lounger on the market. We are confident that you & baby will love it.
Our LOVE IT guarantee gives you 30 days from purchase here on our online store to try Snuggle Me™with your little one. If for any reason you are not satisfied, simply send it back for a full refund. No questions asked. It's that easy.
Our LOVE IT guarantee applies to orders purchased through our website with an order number ONLY. If you purchased through another site or platform, we cannot accept or help you with a return under any circumstances. If you do not have an order number, there is no proof of purchase so we do not offer exchanges or returns.
You can send your Snuggle Me back within 30 days of the purchase date along WITH THE ORIGINAL PACKING SLIP. We will refund your credit card within 72 hours of receiving your package back in our warehouse :
Simply Mommy LLC
24260 Greenway Rd
Forest Lake, MN 55025
***IF THE ITEMS ARE DAMAGED IN THE RETURN SHIPPING PROCESS DUE TO BEING SHIPPED IN A BOX TOO SMALL FOR THE ITEM, OR IMPROPERLY PACKAGED, A REFUND WILL NOT BE GIVEN.
IF RECEIVED AFTER THE 30 DAY TRIAL PERIOD, A 50% REFUND WILL BE GIVEN ONLY. IF RECEIVED 60 DAYS AFTER THE PURCHASE DATE, ZERO REFUND WILL BE GIVEN.
No shipping costs will refunded and customer is in charge of all return shipping fees.
Any other questions? Please send us an email or private message and we'll be happy to help!