We have a 60 day return policy for all new items and offer a 6 month manufacturer's warranty for all new items. All sale items are still eligible for 60 day returns, unless they fall under ‘Final Sale.’ That said we handle all customer service questions on a case-by-case basis and will work with you to find a solution to any issue you have. 

 

Please note: BOGO (Buy one, get one) promotions must be returned as a set. If the free gift is not returned with the qualifying item, the full retail cost (MSRP) of the free gift will be subtracted from the final refund amount. The free gift may not be returned for a refund, store credit or an exchange of color. For example, if you have claimed a free lounger cover with the purchase of a lounger and would like to return your lounger, the lounger cover would need to be returned as well. The full MSRP of the lounger cover will be deducted from the final refund for any return received with only the Lounger.

 

 

To start your return or exchange process, follow the steps through our return portal  using your six digit order number and either the shipping zip code, phone number or email used when making the purchase. If your return or exchange is approved, you'll be emailed a shipping label within the same day.

 

Select an item to return, select a reason for the return, then select "Return or Exchange for a New Item" (so that you can pick a new item or return for a refund). From there you can select the "Shop Now" to shop the new items now.  After adding the new items to your cart and on the review page, you will be given two Exchange Options: "Instant Exchange - Use your credit card to get your new items sent immediately. You'll only pay if your return isn't in the mail within 14 days." or "Send my exchange after I return". Or you can simply select the "Get $XX.xx" to move forward with either a "return for Store Credit" or a "refund to the original form of payment". If you need support with this process, please email care@snugglemeorganic.com

 

 

Please note: We are only able to coordinate exchanges for products that were purchased directly through our website. If you have a Snuggle Me product that was purchased through a third party retailer (Amazon, Target, buybuy Baby, etc.), you will need to work with that specific retailer on exchanging your products through them.

Once an order has been placed we unfortunately cannot change the size or color of any products purchased. If you decide you would like to change products within 3 hours of placing your order, you can cancel your order via the link in your order confirmation email and place a new order for the correct products. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Snuggle Me.

 

If it has been over 3 hours since your order was placed, you can initiate a return or exchange. To begin that process, follow the steps through our return portal and click “Initiate Return”. If you have questions about your return or exchange, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

If your order was placed within the last 3 hours and you need to change your shipping address, you can cancel your order via the link in your order confirmation email and place a new order with the correct shipping information. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Snuggle Me. If it's been over 3 hours since your order was placed, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you with updating your shipping information.

 

Please note: If a shipping label has already been created, we will not be able to change the address. Please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

We cannot make edits to billing information. Due to privacy policies and for the protection of our customers, our team does not have access to those details. If you receive an order number or confirmation email, your purchase has cleared on our end and it will ship to the shipping address provided at checkout.

Absolutely! We have a 60 day return policy for all new items and offer a 6 month manufacturer's warranty for all new items. All sale items are still eligible for 60 day returns, unless they fall under ‘Final Sale.’ That said we handle all customer service questions on a case-by-case basis and will work with you to find a solution to any issue you have.

 

 

To start your gift return or exchange process, follow the steps through our return portal. Select the "Returning or Exchanging a Gift?" "Start Here" button (very important so the gift giver is not notified), and using your six digit order number and either the shipping zip code, phone number or email used when making the purchase. If your return or exchange is approved, you'll be emailed a shipping label within the same day.

 

Select an item to return, select a reason for the return, then select "Return or Exchange for a New Item" (so that you can pick a new item or return for a refund). From there you can select the "Shop Now" to shop the new items now.  After adding the new items to your cart and on the review page, you will be given two Exchange Options: "Instant Exchange - Use your credit card to get your new items sent immediately. You'll only pay if your return isn't in the mail within 14 days." or "Send my exchange after I return". Or you can simply select the "Get $XX.xx" to move forward with either a "return for Store Credit" or a "refund to the original form of payment". If you need support with this process, please email care@snugglemeorganic.com

 

 

Please note: We are only able to coordinate exchanges for products that were purchased directly through our website. If you have a Snuggle Me product that was purchased through a third party retailer (Amazon, Target, buybuy Baby, etc.), you will need to work with that specific retailer on exchanging your products through them.