Returns & Exchanges
Love It Guarantee
We will gladly accept returns & exchanges for eligible products that were purchased directly through our website within 60 days of purchase date. Return/Exchange requests must be submitted through our online return portal prior to 61 days of purchase, and a Snuggle Me order number must be provided in order to initiate a return. All Imperfect products are final sale and submissions will not be accepted for those return/exchange requests in the return portal.
If you placed an order on our website and have concerns with the quality of a product you received, please email us directly at email@example.com and our team would be happy to assist you.
August River Collaboration
All August River clothing items being returned for a refund or store credit must be sent back within 30 days of purchase. Tags must be attached and clothing must be in like-new condition in order to receive a full refund. At this time, we unfortunately are unable to offer exchanges on August River clothing as it was a limited collaboration.
US CUSTOMERS (excludes Hawaii, Puerto Rico, Guam and Alaska)
Cost of return shipping labels will be deducted from final refund amount. We offer FREE returns for all orders returned for exchange/store credit.
At this time, we are unable to offer returns or exchanges for international orders.
Please note, all refunds are submitted to the original form of payment.. All order submitted through PayPal are not eligible for return after 60 days for any reason due to PayPal refund policy.
Snuggle Me products that were purchased directly on our website are eligible for a 6 month manufacturing warranty, which includes product defects not caused by customer use or washing.
The following issues are not covered by our 6 month warranty:
1. shrinking fabrics
2. discoloration from laundry detergent/color bleeding
3. uneven fill after washing (please see our video tutorial to redistribute filling if this seems to be an issue for you).
4. Items purchased from our Imperfect Collection.
5. Damage caused by removing the tags/safety labels
6. Damage caused by tampering with the zipper seam/closure etc
August River clothing is not covered by Snuggle Me's warranty policy. Please email firstname.lastname@example.org with any manufacturing concerns and our team will be more than happy to work with you on resolving any issues.
A Note To Our Customers...
Our hope is that every customer loves their Snuggle Me products and our goal is that they are satisfied with the outcome of their Snuggle Me shopping experience. For those two reasons, we handle all returns on a case by case basis. We are a company that works everyday to support mothers, families and caregivers, as well as the little ones using our products, so it is always our intention to resolve any customer issue respectfully, honestly and reasonably. Snuggle Me was founded on the idea of creating a supportive and encouraging community where courtesy, grace and acceptance are extended to all. We have long believed that establishing relationships with our customers based on these principles is the most beneficial way to fairly come to a resolution for all parties.