Returns

Love It Guarantee

30 DAY RETURN PERIOD 


 Our LOVE IT guarantee gives you 30 days from the date of purchase to try Snuggle Me™with your little one. If for any reason you are not satisfied, simply fill in the return request below through our returns portal.


 To qualify for our LOVE IT guarantee, you must have an order number from our website. Our LOVE IT guarantee applies only to orders purchased through our website. If you purchased through another site or platform, we are unable to accept or facilitate returns. 


Refunds do not include any shipping charges or international customs charges incurred upon ordering. Snuggle Me does not currently offer prepaid shipping labels for returns. Returns NOT accepted for customer damaged items. 


**31-90 DAY RETURN PERIOD


Returns sent after 30 days are eligible for store credit and exchange within 90 days of purchase. 


Returns should be sent using our return portal below. (BY SENDING YOUR ITEMS BACK, YOU ACKNOWLEDGE YOU HAVE READ THE RETURN POLICY DETAILS IN FULL AND ACCEPT RESPONSIBILITY FOR POSTMARKING YOUR ITEM IN THE TIME FRAME REQUIRED FOR A FULL REFUND)


HOW TO PACKAGE YOUR ITEMS: Returns must include ALL components including the retail packaging boxes and bands. -Please include your packing slip with your return or include your ORDER NUMBER within the box. -Ensure that your items are sent back in a box or shipping bag that fits the items appropriately. If your return is sent in a box too small for your items, no refund will be given.


Any other questions? Please send us an email to care@snugglemeorganic.com or private message through our live chat and we'll be happy to help! 

Warranty Information

We grant a 90 day product warranty on your Snuggle Me items that covers any product defects not caused by customer use or washing. The cost of return is on us and will not be deducted from your final refund amount. Photo verification is required to issue return labels for anything marked defective. After the 90 day period, we do not replace any item for any reason. 


Product defects may include: tears in fabric, snags or seam damage, uneven filling prior to washing or use.


Issues not included: shrinking fabrics, uneven fill after washing (please see our video tutorial to redistribute filling if this seems to be an issue for you), color bleeding, etc.


 **CUSTOMER DAMAGED ITEMS.

 All of our items have clear washing instruction on them. Organic cotton will not shrink if washed in cold water and dried on low heat or air dried. The dyes will also not bleed in cold water. Snuggle Me is not responsible for washing damage to products and will not replace or accept returns if your items were damaged in your machine. 

Additionally, we cannot accept or replace loungers that become uneven or lumpy with standard washing. 

A few things to note before returning your Snuggle Me:


Is your baby fussy in the lounger?

Some babies with reflux prefer to be propped up on the edge of the lounger. Having a slight incline can make them feel more settled and comfortable. Always supervise baby closely in this and other positions.

Older babies also find comfort in this position, as they're able to keep you and all the fun in view while lounging. Even babies can have fear of missing out ;)    

Thinking your baby is too big for it? 

The Snuggle Me is unique in that it’s meant to fit your baby's head and torso with their legs draped over the bottom end of the lounger. This design keeps baby’s spine in the neutral position which pediatric chiropractors agree is best for healthy hip development. 

Oftentimes customers assume they need the next size up, but we've created our infant size for babies up to 9 mos. It is safest to keep babies who haven't met our Toddler size criteria in the infant size. 

 See our positioning guide here.      See our Toddler size criteria here.


Safety & Use:


The AAP, CPSC and Health Canada have all recommend padded loungers not be used for any unsupervised uses, including co-sleeping. The Snuggle Me is meant for supervised uses only.

Parents rated our loungers as a Top must have with Babylist for a reason! See some of the ways parents are using our loungers in their homes:

 1. PORTABLE LOUNGERUse as a comforting, supervised lounging pad anytime you need an extra hand during your day. 

 2. PLAY SPACECreates boundaries for older children, allowing them to play alongside their new sibling. Gives developing babies independent time to play and interact with the security of a hugging sensation. 

 3. TUMMY TIMEBabies as young as a week old can begin small spurts of tummy time in the Snuggle Me. The gentle angle make tummy time comfortable and also creates support and security around their sides.

 4. SITTING UP SUPPORTBabies who are able to hold their torso upright can practice sitting up in their Snuggle Me. The sides will keep a few toys in reach and there’s a soft landing if they take a tumble. 

 5. TRAVELBring the comfort of home with you on the road. Adventurous families can take the Snuggle Me on an airplane, camping or on a tour through Europe. Or, it can simply be tucked away on a family trip to the grandparents.