Your Snuggle Me will be shipped within five business days*. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, send us an email and we will personally resend it to you. Please also check your spam/promotions/junk folders as our confirmation and shipping emails sometimes end up there!

*For major sales please allow a 5 day shipping window.

Orders placed to the lower 48 states (Hawaii, Alaska, Guam, Puerto Rico & international not included) will receive free shipping, on orders over $100. We do not currently ship to PO Boxes.

**Please note that Holidays may impact shipping times/rates. See Holiday notices when ordering over National Holidays.**

Your Snuggle Me will be shipped within 2 business days. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, send us an email and we will personally resend it to you. Please also check your spam/promotions/junk folders as our confirmation and shipping emails sometimes end up there!

Shipping prices will vary depending on Country and Region. Duties and Taxes not included and will be the responsibility of the receiving party. We do not currently ship to PO Boxes. **Please note that Holidays may impact shipping times/rates. See Holiday notices when ordering over National Holidays.**

Please note that we do not accept international returns or exchanges. This includes Alaska, Hawaii, Guam, and all other territories outside of the lower 48 states.

Canada Only: We cover duties for all Canadian orders so after your payment is made on our website, other than shipping you shouldn't be charged any additional fees prior to delivery.

All other International Countries: Shipping rates are dependent on size/weight of the package and where specifically it's being shipped to. The shipping charges will be calculated for you prior to checkout so you will know exact shipping fees prior to committing to the purchase. At this time, we are not experiencing any delays with shipping/deliveries internationally.

*Please note that Snuggle Me does not add taxes/duties for international orders, these are based on size/weight once the package arrives in your country. They will be due to the carrier service prior to delivery.

If your order was placed within the last 30 minutes and you need to cancel, you can do so via the link in your order confirmation email. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Snuggle Me. If it's been over 30 minutes since your order was placed, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

Please note: If a shipping label has already been created, we will not be able to cancel your order and you will need to follow the process to return your order.

We have a 60 day return policy for all new items and offer a 12 month manufacturer's warranty for all new items. That said we handle all customer service questions on a case-by-case basis and will work with you to find a solution to any issue you have.

To start your return or exchange process, follow the steps through our return portal and click “Initiate Return”. If you have questions about your return or exchange, feel free to email us at care@snugglemeorganic.com with your order number and we can support you there!

Once an order has been placed we unfortunately cannot change the size or color of any products purchased. If you decide you would like to change products within 30 minutes of placing your order, you can cancel your order via the link in your order confirmation email and place a new order for the correct products. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Snuggle Me. If it has been over 30 minutes since your order was placed, you can initiate a return or exchange. To begin that process, follow the steps through our return portal and click “Initiate Return”.

If you have questions about your return or exchange, please email our Care team at care@snugglemeorganic.com with your order number and we will do our best to assist you.

If your order was placed within the last 30 minutes and you need to change your shipping address, you can cancel your order via the link in your order confirmation email and place a new order with the correct shipping information. Shortly after your order has been canceled, you will receive order cancellation and refund confirmation emails from Snuggle Me.

If you have entered the wrong address and your order has not yet shipped, we will cancel the order for you and allow you to re-order using the correct address. If it's been over 30 minutes since your order was placed, please email our Care team at care@snugglemeorganic.com with your order number, and we will do our best to assist you.

Please note: If a shipping label has already been created, we will not be able to change the address. In this case, please email our Care team at care@snugglemeorganic.com with your order number, and we will do our best to assist you.

We cannot make edits to billing information. Due to privacy policies and for the protection of our customers, our team does not have access to those details. If you receive an order number or confirmation email, your purchase has cleared on our end and it will ship to the shipping address provided at checkout.

Absolutely! Please email our Care team at care@snugglemeorganic.com with your order number or the gift giver’s first and last name and/or their email address, and we will be happy to help you with the exchange! Please note: We are only able to coordinate exchanges for products that were purchased directly through our website. If you have a Snuggle Me product that was purchased through a third party retailer (Amazon, Target, buybuy Baby, etc.), you will need to work with that specific retailer on exchanging your products through them.