Policies

Heroes Technology (US) LLC (d/b/a Snuggle Me Organic)

Privacy Policy

Heroes Technology (US) LLC (d/b/a Snuggle Me Organic) (“Snuggle Me Organic”) are committed to protecting your privacy and demonstrating care and respect with regard to our treatment of any Personal Information that we may obtain from you. This privacy policy (the “Privacy Policy”) is designed to provide transparency into our privacy practices and principles and to provide that information in a format that our customers can easily navigate and understand. We are dedicated to treating your Personal Information with care and respect.

BY SUBMITTING YOUR PERSONAL INFORMATION TO US, YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN THE UNITED STATES OR IN ANY OTHER COUNTRY IN THE WORLD AND TO OUR USE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. IF YOU ARE SUBMITTING PERSONAL INFORMATION OF THIRD PARTIES TO US, YOU WARRANT AND REPRESENT YOU HAVE THEIR CONSENT TO PROVIDE THEIR PERSONAL INFORMATION TO US AND WILL HOLD US HARMLESS FROM AND AGAINST CLAIMS BY SUCH THIRD PARTIES RELATING TO OUR PROCESSING AND USE OF THEIR PERSONAL INFORMATION WITHIN THE TERMS OF THIS PRIVACY POLICY.

This Privacy Policy describes the treatment of information provided to or collected on the snugglemeorganic.com website, our Shopify e-commerce site, and on any social media websites we may use. It also explains the treatment of information provided or collected on software applications we make available on third-party websites or platforms if disclosed to you in connection with the use of the software application.

When you use or access our website, Shopify e-commerce site, any of our social media sites, or use a service provided by a third party incorporating this Privacy Policy, you agree to the terms of this Privacy Policy. When you visit our website, Shopify e-commerce site, and our social media websites, any dispute over privacy is subject to our Terms of Use, including limitations on damages and application of the law of the State of Minnesota.

Use of the website, our Shopify e-commerce site, and our social media sites is strictly voluntary. You may not use the website, the Shopify e-commerce site or our social media sites if you do not agree to this Privacy Policy.

For the purposes of this Privacy Policy, the following terms are defined as follows:

“Aggregate Information” means information about groups or categories of data, which does not identify and cannot reasonably be used to identify an individual.

“Anonymous Information” means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual.

“Cookies” means anonymous, unique identifiers that a website or social media site places on the hard drive of your computer or mobile device when you visit the website or social media site. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its privacy policy.

“Flash Cookies” means local shared objects that are used to store personalized information based on visits to websites or social media sites.

“Personal Information” means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address or telephone number. When Anonymous Information is directly or indirectly associated with Personal Information, this Anonymous Information is also treated as Personal Information.

“Web Beacons” means small pieces of data that are embedded in images on the pages of websites or social media sites. Web beacons may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its privacy policy.

Types of Information Snuggle Me Organic Collects

We collect two basic types of information – Personal Information and Anonymous Information. We may use personal and anonymous information to create a third type of information – Aggregate Information.

Personal Information. There are several places where Snuggle Me Organic gives you an opportunity to provide your Personal Information to Snuggle Me Organic. Snuggle Me Organic may ask you to provide Personal Information when you engage in certain activities on our website, our Shopify e-commerce site, or our social media sites, such as: signing up for the Snuggle Me Organic newsletter; purchasing products via our Shopify site, or participating in social media activities involving third-party providers such as Facebook, Twitter, YouTube, Instagram, Snapchat, Pinterest, Swarm, or Yelp, whether at this website, the Shopify site or our social media websites; filling out a survey; sending feedback; downloading, installing or using an application; registering for sweepstakes or contests; or using a cell phone to send text messages to, or call, Snuggle Me Organic.

If you choose to share any Personal Information with Snuggle Me Organic, you will see that the amount and type of Personal Information Snuggle Me Organic requests depends on how you use the corresponding website, Shopify e-commerce site, or our social media sites. It is completely optional for you to engage in these activities. Depending upon the activity, the information Snuggle Me Organic asks you to provide will be identified as mandatory or voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

While you can generally browse our website without informing Snuggle Me Organic about who you are, or revealing Personal Information about yourself, Snuggle Me Organic is still able to determine your IP address, which will reveal your location to Snuggle Me Organic. Snuggle Me Organic may use your IP address, together with other Personal Information that you may provide to us, such as your email address, to communicate with you directly about products and services that Snuggle Me Organic believes may be of interest based on your activity on our website, Shopify e-commerce site, or our social media sites.

Anonymous Information. In general, you can browse our website or Shopify e-commerce site without telling Snuggle Me Organic who you are or revealing any Personal Information about yourself. Snuggle Me Organic, however, collects your computer’s and/or mobile device’s IP address, which you necessarily disclose when you visit a website, social media site or download or use an application so that data (such as the web pages you request) can be sent to your computer or mobile device. Our website Shopify e-commerce site, and our social media sites utilize Cookies. Snuggle Me Organic may use Cookie data to recognize you when you visit our website, Shopify e-commerce site, or our social media sites in the future, to troubleshoot how these sites ares operating, and for internal analysis of how people use our sites. Should you decide not to accept Cookies from our sites, you will limit the functionality Snuggle Me Organic can provide you.

Aggregate Information. We may use Google Analytics, third-party data analytics tools, and/or third-party licensors to (i) monitor traffic on our website, our Shopify e-commerce site, or our social media sites. Such tools are for Snuggle Me Organic’s business purposes and help us to provide the kind of user-friendly, up-to-date information that online users expect to find. Personal Information is not monitored or collected through this process and Aggregate Information does not include (directly or by inference) any information identifying you or any identifiable individual.

Participation in Activities. When you engage in certain activities on our website, Shopify e-commerce site, or our social media sites, such as by registering or logging in as a user on our website, purchasing products from our Shopify site, or by sending Snuggle Me Organic a message via one of our sites, Snuggle Me Organic may ask you to provide Personal Information. In order to engage in such activities, you may be required to provide information that allows Snuggle Me Organic to know the specifics of who you are, where you reside, and may include, without limitation, your name, email address, billing address, and shipping address. If you choose to share any Personal Information with Snuggle Me Organic, you will see that the amount and type of Personal Information Snuggle Me Organic requests depends on how you use our sites. It is optional for you to engage in these activities. Depending upon the activity, some of the information Snuggle Me Organic asks you to provide is identified as mandatory and some is voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Examples. Examples of the type of information Snuggle Me Organic may collect and store include: first and last name; age, birthday, gender, address including shipping address, email address, telephone number(s), device profile, Facebook ID, Google Plus ID, Twitter Profile URL, LinkedIn Plus ID, Snapchat ID, Instagram ID, social media site IDs, Cookies, application unique identifiers (UIDs), custom identifiers, and application identifiers.

Children's Online Privacy Protection

We recognize the need to provide further privacy protections with respect to Personal Information we may collect from children under 13 years of age (“Children”) on our website, Shopify e-commerce site, and our social media sites. Some of the features on our sites may be age-gated, which means that access and/or use by children is restricted or prohibited. We do not knowingly collect Personal Information from children under the age of 13 in connection with those features. Of course, Snuggle Me Organic cannot prevent certain users, including children, from fraudulently representing their age in order to gain access to websites or social media sites.

In the event Snuggle Me Organic knowingly collects Personal Information from Children, Snuggle Me Organic will take additional steps to protect Children’s privacy, including notifying parents about our information practices with regard to Children, including:

The types of Personal Information we may collect from Children;
The uses to which we may put that information;
Whether and with whom we may share that information;
In accordance with applicable law, obtaining consent from parents for the collection of Personal Information from their children, or for sending information about our products and services directly to their Children;
Limiting our collection of Personal Information from Children to no more than is reasonably necessary to participate in an online activity; and
Giving parents access or the ability to request access to Personal Information we have collected from their Children and the ability to request that the Personal Information be changed or deleted.

How Snuggle Me Organic Collects Your Information

Snuggle Me Organic may use your IP address to, among other things: (a) help diagnose problems with our website, Shopify e-commerce site, or our social media sites, and administer and improve these sites; (b) measure the use of our sites; (c) identify the type of web browsers used, the pages viewed, the web location from which a visitor found our website, Shopify e-commerce site, or our social media sites, and the search terms and search engines used to find our sites; and (d) gather other web analytics information relating to visitors’ uses and navigations of our sites. If you choose to use a mobile device with our website, Shopify e-commerce site, or social media sites your location information may be shared. On occasion Snuggle Me Organic may aggregate this data with data from other users to track overall visitor traffic patterns and provide this Aggregate Information to vendors, business partners, or other parties to demonstrate the amount of interest in our website, Shopify e-commerce site, and social media sites, and to help Snuggle Me Organic plan for technical infrastructure requirements, and for other reasons.

Use of Your Information by Snuggle Me Organic

Snuggle Me Organic may use your information, including Personal Information, for particular activities, including, without limitation: verifying your identity; customer service, customer relationship management (CRM), marketing and research; providing promotional and other information to you (such as through email marketing) on behalf of Snuggle Me Organic, affiliates of Snuggle Me Organic and Snuggle Me Organic business partners; responding to your requests; sending you text messages, push notifications, and other notifications through our social media sites and/or your mobile device; contacting you regarding administrative notices; providing you with products and services that you request; receiving payments for the products and services you purchase, communicating with you about your account; detecting, investigating and preventing activities that may violate our policies or be illegal.

Snuggle Me Organic may share your information with its Affiliates or business partners in connection with any of the foregoing activities. In addition, Snuggle Me Organic’s Affiliates may have access to your information to perform services on behalf of Snuggle Me Organic such as in connection with the aforementioned activities. The privacy policies of Snuggle Me Organic’s Affiliates and business partners will govern how they use your Personal Information.

If payments are involved, we must release your credit card information to credit card authorization service providers and associated banks to process your payment for purchases, returns or refunds. We do not access, maintain or store your banking or credit/debit card information.

From time to time, Snuggle Me Organic may provide you the opportunity to participate in contests, sweepstakes, or surveys on our website, Shopify e-commerce site, or social media sites. If you participate, we will request certain Personal Information from you. Participation in these surveys, sweepstakes or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information may include name, address, date of birth and email address. We may share this information with our service provider or co-sponsors for the contest, sweepstakes, or survey.

Online Tracking and Advertising

We, and certain service providers operating on our behalf, collect information about your activities on our website, Shopify e-commerce site, and social media sites using tracking technologies such as Cookies, Flash Cookies and Web Beacons. We may also use cookies, pixel tags, action tags and similar tags to collect information. Cookies and tags allow us to compile statistics and other information about how you use our website. To learn more about Cookies and how Snuggle Me Organic uses Cookies please review our Cookie Policy.

Sharing Your Information with Other Companies and Third-Parties

If you have a registration or other type of account with Snuggle Me Organic, we may associate this tracking data with your account, in which case we will treat it as Personal Information. Specifically, Snuggle Me Organic retains the right to share Anonymous Information and Aggregate Information with third parties for any reason.

Snuggle Me Organic may share or otherwise disclose your Personal Information to third-party service providers contracted by Snuggle Me Organic or affiliates to assist with internal marketing efforts for Snuggle Me Organic and its affiliates.

We will not share your Personal Information outside of Snuggle Me Organic or Snuggle Me Organic Affiliates except in limited circumstances, including:

in response to a subpoena, search warrant, court order, or other legal process or request, or as may otherwise be required by applicable law or regulation;
to protect and defend Snuggle Me Organic’s rights or property or those of its Affiliates or business partners, or others; or
as Snuggle Me Organic, in its sole discretion, believes is appropriate under exigent circumstances in response to a perceived threat to the personal safety, property, or rights of any person or organization.

Since Snuggle Me Organic’s database is a business asset, in the event Snuggle Me Organic is reorganized or becomes part of another organization, by continuing to use our website, our Shopify e-commerce site, or social media sites you consent to the sale, assignment, or transfer of your Personal Information to a successor that acquires substantially all of the business assets of Snuggle Me Organic, or to a Snuggle Me Organic Affiliate, as applicable.

Other Websites

Our website, Shopify e-commerce site, and social media sites may contain links to other third-party websites. We do not review or monitor the websites that may be linked to our website and we are not responsible for the contents or privacy policies related to any third-party websites. If you visit a third-party website, you may want to review that website’s privacy policy. Where our website or social media sites contains a link to another website owned, operated by us, or affiliated with us, that website may be subject to different and additional terms of service and privacy policy terms and conditions.

We may have links to services on our website or Shopify e-commerce site that are provided, in whole or in part, by a third-party service provider. If you choose to use such a service you become subject to the terms of use and privacy policy of the third-party service in addition to our Privacy Policy and the Terms of Use posted on the Snuggle Me Organic website or Shopify e-commerce site. In some cases, you may need to visit that party’s website and locate the applicable terms of use and privacy policy. For example, we may use a third party to provide you with the opportunity to chat directly with a Snuggle Me Organic representative.

Your Controls and Choices

If you request to receive information from us, we presume that you have given us permission to communicate that information to you directly either by mail, e-mail, text message, social media, telephone or other form of communication. Further, if you choose to use e-mail, text messaging or telephone for communications about Snuggle Me Organic, such as regarding a product review or past experience, we will presume again that you have given us permission to communicate with you about the information you have shared publicly.

We provide you with the ability to exercise certain controls and choices regarding our collection, use and sharing of your Personal Information. Your controls and choices may include:

You may correct, update and delete your account by contacting us at at privacy@makeheroes.co. You may change your choices for subscriptions, newsletters and alerts. You may unsubscribe from receiving offers and promotions for our products and services, or products and services that we think may be of interest to you. At any time, you may follow the instructions to unsubscribe located at the bottom of any communications from Snuggle Me Organics.
You may exercise your controls and choices, or request access to your Personal Information, by contacting Snuggle Me Organic at at privacy@makeheroes.co, or by following instructions on methods to contact us found in communications we have sent to you.

Notice to California Residents – California Consumers Privacy Act (CCPA)

California Civil Code Section 1798.100 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Snuggle Me Organic, through our website or social media sites collects Personal Information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household. To learn more about the Personal Information we may have collected, and what your rights are under the CCPA, please review our Notice to California Residents. CCPA Policy

Notice to International Residents

At Snuggle Me Organic, we are committed to being transparent with our customers regarding our privacy practices and compliance with the European Union (“EU”) privacy regulations the General Data Protection Regulations (“GDPR”), the United Kingdom (“UK”) Data Protection Act of 2018, and other applicable data privacy regulations globally. In certain situations, Snuggle Me Organic may transmit personal information collected on our website, our Shopify e-commerce site, or through the use of our social media sites to our affiliates or third-party service providers in other countries, but at all times such data transfer will be in furtherance of the purposes set out in this Privacy Policy. If Personal Information is transmitted from Europe to other countries. we will ensure that all personal information will be transferred with safeguards equivalent to those provided by the European data protection laws. For more information on the safeguards implemented by Snuggle Me Organic, please review our GDPR Privacy Practices Statement.

Please be aware that, if you do not allow us to collect Personal Information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific Personal Information about you that we process or retain, please contact at privacy@makeheroes.co.

Data Security

The security, integrity and confidentiality of your Personal Information are extremely important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We have implemented what we believe to be reasonable precautions and safeguards to protect the security of data and information. For example, we use a PCI vendor partner for the collection and processing of all bank card information. We also may encrypt information using secure socket layer technology (SSL), whereby your information is converted into tiny bits of encrypted code that cannot be read by others during transmission. Our servers use this SSL technology to protect your information.

However, Snuggle Me Organic cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data or Personal Information, including credit card information that is provided to us. While Snuggle Me Organic strives to protect your Personal Information, Snuggle Me Organic cannot guarantee the security of any information you transmit to or from our website or social media sites, by email or otherwise, and you provide such information at your own risk.

You understand and acknowledge that: (a) there are security and privacy limitations in computer systems and on the Internet which are beyond the control of Snuggle Me Organic; (b) the security, integrity, and privacy of any and all information and data exchanged between you and Snuggle Me Organic through our website, Shopify e-commerce site, or our social media sites, including Personal Information, cannot be guaranteed; and (c) any such information and data may potentially be viewed or tampered with by a third-party while such information or data is being used, transmitted, processed, or stored.

Changes to Privacy Policy

From time to time, we may change this Privacy Policy, in whole or in part, without notice to you. You expressly waive any right to receive notice of any changes to this Privacy Policy. We will obtain your consent where required by applicable law. Snuggle Me Organic encourages you to review this Privacy Policy regularly in your use of our website, Shopify e-commerce site, and social media sites to ensure that you are aware of our current practices. Any use of our sites following the posted date on which Snuggle Me Organic implements changes to this Privacy Policy shall constitute your acceptance of all such changes.

Comments and Questions

Please contact at privacy@makeheroes.co if you have a comment or question about this Privacy Policy.